CPE Frequently Asked Questions

How do I access the webinar?
You will receive a confirmation email directly from GoToWebinar that contains your unique access link. You will also receive reminders the day before and one hour before the webinar with the same link. Sometimes these emails get filtered by overly aggressive spam filters, so be sure to look in your spam folder for it.

Where can I download the slides?
Slides for each presentation are always available in three places:

  1. A link will be included in the reminder email before the webinar start time.
  2. A link will be posted in the chat box on the webinar itself.
  3. From the “Handouts” pane of the GoToWebinar control panel during the session.

Where’s my Certificate of Completion?

Please allow up to 72 hours to receive your Certificate of Completion. Since these are delivered via email, please be sure to check your spam folder for it, as they sometimes wind up in there. If you don’t see it, then you may not have qualified for credit. Under IRS/NASBA rules that we are required to follow, you must:

  • Stay online for at least 50 minutes per 1 CE/CPE hour
  • Submit answers to all three polling questions per hour

If you have technical issues, such as computer problems or Internet connection issues, that causes you to miss a polling question or to miss the full 50 minutes, I cannot issue you credit. IRS and NASBA require that we maintain records, which can be audited, of who attended what, and we must utilize the electronic attendance record to grant credit. Sorry, we can’t just take your word for it that you were in attendance the whole time.

Do you report CE hours to the IRS?

If you provided a PTIN at the time of registration, then yes, your CE hours will be reported to the IRS. If you did not provide a PTIN at the time of registration, then no, your hours will not be reported. Make sure the PTIN you provide is the right one and in the proper format. It starts with a “P” followed by eight digits.

It’s incredibly time consuming for me to fix PTIN errors, and for the free CE webinars in particular, I’ve decided to no longer “chase people down” for the proper PTIN, there are simply too many people that enter it incorrectly (into the hundreds sometimes). This may sound harsh, but I just really think this is something you should have a handle on by now.